what if my order doesn't arrive?
Call us on 01271890453 or email us at firstname.lastname@example.org and we will give it our immediate attention.
Exchanges and Refunds
We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. We will make a full refund for any item returned unused and undamaged. The cost of Postage will not be refunded, except for faulty or erroneous goods. We will not take responsibility for returned items lost or damaged in the post, we therefore recommend that all goods are insured in transit.
You can select to return goods for exchange or refund. We offer product exchange on a like-for-like basis for damaged or faulty goods. We accept returns even if you don't like the product or if it does not fit you. We offer a full refund service via our payment gateway PROTX/Sagepay/paypal - however, we refund the original shipping cost for defective or erroneous goods only - we will not refund our original postage cost for any other return reason. All non-faulty returns must have original product tags attached and be sent with original packaging.
We cannot accept soiled goods for refund or exchange - i.e worn/dirty clothing or footwear. If you have worn and/or washed an item we will not accept it for return. We do not accept DVDs or CDs for return where the packaging has been opened. We do not accept underwear for return unless the packaging seal has not been opened.
We accept Returns of all our products in line with the Consumer Protection (distance selling) Regulations 2000. Your statutory rights are not affected. We also operate under the SafeBuy Code of Practice. Please see our Terms and Conditions for more information.