We normally despatch all orders within 2 working days (Usually 24 hours), but please allow up to 7 working days for delivery in case of postal delay which is beyond our control. If your order is urgent , please contact us by phone, and we will do our very best to help.

Our shipping Costs are based on product weight to all destinations.

 

	UK Mainland	UK Scottish Highlands & Islands Channel Islands & Northern Ireland	Republic of Ireland, Europe
Surfboards	£9.95 Courier 3-5 working days £19.95 Courier next working day	£39.95 Courier 2-3 working days	Please Phone for Quote

NB. Free Shipping on NSP and Bic Surfboards applies to UK Mainland orders only... Other destinations please phone for shipping quote.

	UK Mainland	UK Scottish Highlands & Islands Channel Islands & Northern Ireland	Republic of Ireland, Europe
Packages up to 2 Kilo	£1.45 Royal Mail Standard Parcel 3-5 working days		POA
Packages up to 4 Kilo	£4.95 Royal Mail Standard Parcel 3-5 working days		POA
Packages up to 10 Kilo	£9.95 Courier Next Working Day		POA
Bodyboard	£9.95 Royal Mail Standard Parcel 3-5 working days £14.95 Courier Next Working Day		£32.95

Recorded delivery First Class rates are based on Royal Mail Recorded Delivery Rates.
Airmail Shipping costs are based on the Royal Mail Airmail service rates available here.

Exchanges and Refunds

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. We will make a full refund for any item returned unused and undamaged. The cost of Postage will not be refunded, We will not take responsibility for returned items lost or damaged in the post, we therefore recommend that all goods are insured in trasit. To understand obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Your statutory rights are not affected.

Returns Process

We accept Returns of all our products in line with the Consumer Protection (distance selling) Regulations 2000. Please see our Terms and Conditions for more information.

All returns must be shipped back to ' The Little Pink Shop, Croyde Bay Surfing Ltd.' 7 Moor Lane, Croyde Bay, North Devon, EX33 1NN United Kingdom at your expense and must be labelled with an RMA number. An RMA number is automatically generated by our system if you choose to return a product. You may Track a Return Online by entering your RMA number. We will not accept returns without an RMA number. If you have any problems generating an RMA number on our system, or any queries with returns in general then please call us on 01271 890453.

To generate an RMA number, please login to your account and then view your previous orders under "My account". View the specific order you wish to return and then select the "return" option. Fill in the information requested to generate an RMA number.

Address for Returns:

The Little Pink Shop, Croyde Bay Surfing Ltd.' 7 Moor Lane, Croyde Bay, North Devon, EX33 1NN United Kingdom